Responsible Gaming at 35bp
Gaming should always be a source of entertainment — never a source of financial or emotional stress. 35bp is committed to providing every Bangladesh player with the tools, resources, and support needed to stay in control at all times.
Our Commitment to Responsible Gaming
At 35bp, responsible gaming is not a legal formality — it is a core part of how we operate. We believe that online casino games, slots, and sports betting should remain what they are meant to be: a form of entertainment enjoyed freely by adults who have made an informed choice to participate. The moment gaming stops being fun and starts causing harm, something has gone wrong, and 35bp takes that seriously.
Every player on the 35bp platform — whether they are betting on BPL cricket in Dhaka, spinning slots in Chittagong, or playing live dealer games in Sylhet — deserves a safe, transparent, and supportive environment. That is why 35bp has built a comprehensive responsible gaming framework covering age verification, spending controls, session management, self-exclusion, and access to professional help resources.
This page sets out everything you need to know about how 35bp supports responsible play. We encourage all players to read it carefully, take advantage of the tools available to them, and reach out to the 35bp support team at any time if they have concerns about their own gaming behaviour or that of someone close to them.
Every 35bp account comes with a full suite of protection tools activated from day one — deposit limits, loss limits, session timers, reality checks, and cooling-off periods are all available without any waiting period.
Our Bangladesh-based support team is trained to identify signs of problem gambling and to respond with empathy and practical guidance. If you contact us about a gambling concern, you will be treated with respect and without judgment.
35bp monitors gameplay patterns to identify players who may be showing signs of distress — such as rapid successive deposits, unusually long sessions, or significant loss-chasing behaviour — and proactively reaches out where warranted.
35bp publishes Return to Player (RTP) information for all slot titles and casino games. We believe informed players make better decisions, and hiding the true mathematical nature of games is incompatible with responsible gaming principles.
35bp operates a strict 18+ age policy. Age verification checks are applied during registration and again at withdrawal. Any account found to be operated by a person under the age of 18 is closed immediately and any funds are returned in accordance with our terms.
All responsible gaming tool activations — including self-exclusion requests and limit adjustments — are handled with the same 256-bit SSL encryption applied to financial transactions, ensuring your personal choices remain private and tamper-proof.
Age Restriction Policy — 18+ Only
35bp enforces its age restriction through a layered verification process. At the point of registration, every player must confirm that they are 18 years of age or older by checking a mandatory declaration. This alone is not sufficient — 35bp applies additional age and identity verification at the time of a player's first withdrawal request, requiring submission of a valid Bangladesh National ID Card (NID), Smart Card, or passport.
Accounts that cannot be verified as belonging to a player aged 18 or over are suspended pending verification. If verification is not completed within the specified period, or if it reveals that the account holder is under 18, the account is permanently closed. Any deposits made by an underage player will be refunded to the originating payment method (bKash, Nagad, Rocket, Upay, or bank account) as appropriate.
If you share a device or internet connection with younger family members, we strongly recommend enabling parental control software to prevent access to gambling websites. Free parental controls are available on all major Android devices — the most common browsing platform among 35bp players in Bangladesh — through the Google Family Link application, as well as through mobile network operator settings available from Grameenphone, Robi, Banglalink, and Teletalk.
35bp will never direct marketing communications toward individuals who are, or appear to be, under the age of 18. Our promotional materials are designed for an adult audience and are distributed only to registered, age-verified accounts who have opted in to receive communications.
Player Protection Tools
35bp provides every registered player with a comprehensive set of responsible gaming tools that can be activated, adjusted, or removed directly through your account settings or by contacting the support team. These tools are designed to put you in control of your gaming activity and to make it straightforward to set boundaries before they become necessary.
Set a maximum deposit amount per day, per week, or per month in BDT. Once your limit is reached, further deposits are blocked until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period before activation.
Define the maximum net loss you are willing to accept in a given time period. If your losses reach the threshold you have set, further play is suspended for the remainder of that period. Loss limits can be set on a daily, weekly, or monthly basis.
Set a maximum continuous gaming session duration. When your session limit is reached, 35bp will log you out automatically. This tool is particularly effective at preventing extended, fatigue-driven play that tends to lead to poor decision-making.
Activate periodic on-screen reminders that display how long you have been playing in your current session and your net win/loss position. Reality checks appear at intervals you choose — every 30, 60, or 90 minutes — and prompt you to decide whether to continue.
Take a short break from the platform without permanently closing your account. Time-outs are available for periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your account and balance are preserved.
Set a cap on the maximum stake you can place on a single bet or spin. This tool prevents impulsive high-stake wagers during emotionally charged moments, such as attempting to recover from a significant loss in a short period.
Some players find that hiding their live balance during play helps them focus on enjoyment rather than chasing a specific monetary target. 35bp allows you to hide your real-money balance display while gaming, with a tap-to-reveal option available at any time.
Players who prefer to play without promotional bonuses — to remove the wagering requirement pressure that can incentivise extended play — may opt out of all bonus offers at any time. Bonus opt-out takes effect immediately and can be reversed by contacting support.
How to activate these tools: All player protection tools can be accessed via your 35bp account settings panel under the "Responsible Gaming" section. Alternatively, contact our support team at [email protected] and a team member will apply your chosen limits within one hour. Requests to reduce limits or activate time-outs are always processed immediately, without any delay or cooling-off period.
Self-Exclusion & Account Closure
Self-exclusion is the most serious responsible gaming tool available on 35bp and is designed for players who have determined that they need to stop gambling entirely for an extended period. Unlike a time-out, self-exclusion is a long-term commitment with a minimum duration and a mandatory cooling-off period before it can be reversed.
Self-exclusion on 35bp is available for periods of 6 months, 1 year, 3 years, or permanently. The minimum self-exclusion period is 6 months. During the exclusion period, your account is locked — you cannot log in, deposit, withdraw, or receive promotional communications. Your account balance at the time of exclusion will be returned to your registered payment method.
A self-exclusion cannot be reversed during the selected exclusion period under any circumstances. At the end of the period, reactivation requires a written request to [email protected], followed by a mandatory 7-day reflection period, after which your account may be reactivated. 35bp reserves the right to conduct a responsible gaming assessment before reactivating any self-excluded account.
From the moment a self-exclusion is applied, 35bp immediately removes your account from all marketing lists and suppresses all promotional communications. Self-excluded players will not receive email promotions, SMS messages, push notifications, or any other form of marketing contact for the duration of the exclusion period and for a period of 12 months after reactivation, unless you explicitly opt back in.
If you wish to close your 35bp account permanently without a time-limited self-exclusion, you may request permanent closure at any time. Permanent closure requests are processed within 24 hours of identity verification. Your account data is retained as required by our Privacy Policy and applicable legal obligations, but your access to the platform is terminated immediately and irrevocably.
Attempting to create a new 35bp account during an active self-exclusion period is a serious breach of our Terms & Conditions. 35bp employs technical controls to identify and block re-registration attempts by self-excluded individuals. Any account opened in circumvention of a self-exclusion will be closed immediately and any deposits made will be returned. If you are in a self-exclusion period and feel the urge to re-register, please contact our support team or reach out to a gambling support organisation rather than attempting to play.
To request self-exclusion: Contact 35bp support at [email protected] with the subject line "Self-Exclusion Request" and state your desired exclusion period. Your account will be locked within one hour of receipt of your verified request. You do not need to provide a reason for your request — our team will process it without question or judgment.
Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — can develop gradually and is not always easy to recognise in yourself. Many people who experience gambling-related harm describe not realising there was a problem until it had already significantly affected their finances, relationships, or mental health. Understanding the warning signs is the first step toward addressing them.
The following are recognised indicators that gambling may be causing harm. These apply regardless of which type of gambling is involved — casino games, slots, live dealer tables, or sports betting on cricket, football, or kabaddi. If several of these statements are true for you, we encourage you to use the tools available on 35bp and to seek professional support.
- Spending more money on gambling than you can comfortably afford
- Borrowing money from family, friends, or mobile loan services to fund gambling
- Gambling to recover money lost in a previous session ("chasing losses")
- Neglecting regular financial obligations — rent, utility bills, groceries — because of gambling spending
- Making deposits immediately after a withdrawal, without genuinely intending to stop
- Hiding gambling transactions from family members or partners
- Feeling restless, irritable, or anxious when not able to gamble
- Gambling to escape feelings of stress, sadness, loneliness, or boredom
- Gambling for significantly longer periods than you planned
- Repeated unsuccessful attempts to reduce or stop gambling
- Becoming preoccupied with gambling — constantly thinking about your next session
- Lying to people close to you about the amount of time or money spent on gambling
- Neglecting work, studies, or personal relationships because of gambling
It is important to understand that problem gambling is a recognised mental health condition, not a character flaw or a sign of weakness. It is treatable, and many people successfully address gambling-related harm with the right support. 35bp urges any player who recognises these signs in themselves to use the self-exclusion and support tools on this page immediately.
Self-Assessment Checklist
The questions below are adapted from widely used responsible gaming self-assessment frameworks. Read each question honestly and consider whether it applies to your experience over the past 12 months. This checklist is not a clinical diagnostic tool — it is an awareness aid. If you answer "yes" to three or more questions, we strongly recommend speaking with a gambling support professional.
1 Have you ever gambled with money that was set aside for essential expenses such as rent, food, or utility bills?
2 Have you ever felt the need to gamble with larger and larger amounts to get the same feeling of excitement?
3 Have you ever returned to gambling the next day to try to win back money you lost ("chasing losses")?
4 Have you ever lied to someone important to you about how much time or money you have spent gambling?
5 Have you ever felt restless, anxious, or irritable when you tried to cut down on gambling or stop?
6 Have you ever gambled as a way to escape from problems, stress, or feelings of anxiety or depression?
7 Have you ever borrowed money — from family, friends, or a mobile credit service — specifically to fund gambling?
8 Have you gambled for longer than you intended to on five or more occasions in the past three months?
If three or more of these questions resonate with your experience, the most effective next step is to use 35bp's self-exclusion tool immediately while you seek professional support. Self-exclusion prevents further gambling harm while you get the help you need. Contact 35bp at [email protected] with the subject line "Self-Exclusion Request" and a member of our team will lock your account within one hour, no questions asked.
Support Resources in Bangladesh
If you or someone you know is struggling with gambling-related harm, professional support is available. The following organisations provide confidential advice, counselling, and crisis support. 35bp encourages all players to reach out to these services without hesitation — seeking help is a sign of strength, not weakness.
Kaan Pete Roi ("I Am Here to Listen") is Bangladesh's principal free and confidential mental health and emotional support helpline. Trained counsellors are available to speak with anyone experiencing stress, anxiety, addiction, or crisis. Available in Dhaka, Chittagong, Sylhet, and all major urban centres across Bangladesh. Contact information is available via their official website. This service is free of charge.
The National Institute of Mental Health (NIMH) in Dhaka is Bangladesh's primary government institution for mental health treatment, including behavioural addictions such as gambling disorder. NIMH offers outpatient consultation, inpatient treatment programmes, and psychiatric services. Located at Sher-E-Bangla Nagar, Dhaka. Patients may attend walk-in outpatient clinics during working hours or be referred by a general practitioner.
Gamblers Anonymous is an international peer-support fellowship for people who have a gambling problem. The programme is based on shared experience and mutual support, and attendance is free and confidential. Online meetings are accessible to participants anywhere in Bangladesh with an internet connection, including players in Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar where in-person services may be limited.
GamCare is an internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. Their online resources — including self-help tools, live chat support, and a forum community — are accessible to Bangladesh players via any internet connection. GamCare resources are available in English and cover a broad range of gambling-related concerns from financial difficulty to relationship strain.
Remember: All of the above services are confidential. Seeking help will not result in your details being shared with 35bp or any other gambling operator. Your privacy is fully protected when you contact these organisations.
Contact 35bp Support
The 35bp responsible gaming support team is available seven days a week to assist with any player protection request — from setting a deposit limit to processing an immediate self-exclusion. We are committed to responding to all responsible gaming requests within one hour during operating hours.
Send your request to [email protected] with a clear subject line such as "Self-Exclusion Request", "Deposit Limit Request", or "Responsible Gaming Query". Include your registered username and Bangladesh mobile number for faster verification.
The 35bp live chat widget is available inside your account dashboard. For responsible gaming requests via live chat, your identity will be verified through your account session. All responsible gaming tool activations requested via live chat are processed in real time.
Deposit limit reductions, loss limits, and time-outs: immediate. Self-exclusion activations: within 1 hour. Deposit limit increases: 24-hour cooling-off period applies before activation. Permanent closure: within 24 hours of identity verification.
When you contact 35bp about a responsible gaming concern — whether for yourself or on behalf of a family member — you will always be met with professionalism, empathy, and confidentiality. We will never pressure you to reconsider a self-exclusion or limit request. We will never send you promotional materials after you have requested exclusion. And we will always direct you to appropriate professional support resources if that is what the situation calls for. At 35bp, player wellbeing takes priority over revenue — always.
Ready to Play Responsibly?
35bp offers a full library of certified casino games, live BPL cricket betting, and 500+ premium slots — all within a safe, controlled environment designed for Bangladesh players who take their gaming seriously.
18+ only. Gambling involves financial risk. Please gamble responsibly. If gambling is affecting your wellbeing, contact [email protected] immediately.